A2P 10DLC campaign

Twilio Submission Checklist

One-page checklist of every URL, policy, screenshot, and text artifact required for Twilio A2P campaign submission.

Brand & use case summary

Brand name
ICS SubHub
Website / opt-in URL
https://icssubhub.com/sms-opt-in
Use case
Private workforce scheduling notifications
Audience
School faculty, staff, and substitute teachers
Opt-in type
Authenticated in-app consent
No public signup
Accounts are created by administrators

Policy & workflow artifacts

Screenshot artifacts

View and link directly to each screenshot in the Opt-In Screenshots gallery.

Required text artifacts

CTA / campaign answer paste

Paste this into the Twilio campaign CTA / call-to-action field. Use https://icssubhub.com/sms-opt-in as the CTA verification URL.

ICS SubHub is a private workforce scheduling application for school faculty, staff, and substitute teachers. User accounts are created by an administrator; there is no public signup.

To opt in to SMS notifications, an employee must:
  1. Sign in to ICS SubHub at https://icssubhub.com/auth.
  2. Add or confirm a mobile phone number in their profile.
  3. Open Notification Preferences.
  4. Review and check the SMS consent checkbox that reads: “I agree to receive SMS notifications from ICS SubHub about my shifts, coverage assignments, and account activity. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help.
  5. Enable the SMS toggle. SMS is off by default and cannot be turned on until the consent checkbox is checked.

We store the timestamp of the consent and the exact consent text shown to the user. Once opted in, the user receives only operational messages related to their shifts, coverage assignments, job availability, reminders, and account activity.

Users can opt out at any time by replying STOP to any message, turning off the SMS toggle in Notification Preferences, or removing their phone number from their profile.

SMS Terms: https://icssubhub.com/sms-terms. Privacy Policy: https://icssubhub.com/privacy-policy.

Opt-out (STOP) confirmation reply — verbatim

You are unsubscribed from ICS SubHub SMS. No more messages will be sent. Reply START to opt back in, HELP for help.

HELP reply — verbatim

ICS SubHub: shift, coverage, and account alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe. Support: support@icssubhub.com

Submission checklist summary

  • Privacy Policy link
  • SMS Terms link
  • Opt-in workflow description
  • 6 opt-in screenshots
  • Consent text verbatim
  • Confirmation SMS copy
  • STOP / HELP / opt-out disclosure
  • No third-party affiliate marketing disclosure
  • CTA answer paste ready
  • Brand/use case summary provided

For SMS program questions, contact support@icssubhub.com.